Successful pillars of sustainable Customer Service
360-degree customer satisfaction: for us, this covers the entire lifecycle of a system. Why? Because it can only be advantageous for our customers if they know that their system is in professional, reliable hands in every way. And from A to Z.
Service & Maintenance
Quality terms for our objective: satisfaction made to measure.
The economic requirements for success in the market are problem-free production, planning reliability, and of course quality assurance. As an expert services partner, REIS Robotics provides you with customized concepts for your automation system. Exact, value-efficient and just in time. And by the way, we work independently of manufacturer and all over the world!
‘Preventive service o fferings for automation systems increase their availability and open up new potentials for efficiency.’
Spare Parts & Repair
With our efficient spare parts management system we ensure the viability of your automation system.
Downtimes caused by wear and repairs are a complex topic and a significant factor when it comes to long-term economic viability. Minimizing these times is the core task of our spare parts management division. Here, all our attention is directed to the exact suitability and availability of the right components, and all of it just in time.
REIS Robotics supplies what you need and when you need it. From the smallest component to a complex package of spare parts tailored to your individual automation system.
‘Safe is safe! With REIS Robotics’ precision parts portfolio, you secure ongoing viability for tomorrow from today.’
Modification & Modernization
Modification and modernization are profitable services. Why? Because sustainability is a significant factor in terms of an energy and resource-efficient system lifecycle.
Automation systems are subject to an intensive performance cycle. The older a system becomes, the more prone it is to faults and the less profitable it becomes. Apart from increasing repair and maintenance costs, older systems do not o er the extended diagnosis, analysis, safety, and networking functions that are required today.
‘When it comes to viability, modification and modernization are e ciency elements that pay off.’
Training & Education
Qualification in focus. Secure the ideal conditions for a personal upgrade for your employees.
Qualification is the key to effective employees. Some people call them the industry’s capital, but we call them the heartbeat. Why? Because perfect automation always rests on the abilities of the people operating the system. The ideal way of securing these success stories for the long term is via the REIS Robotics training center, with its exactly tailored training programs.
‘With an ideal mix of theory and practice, we create the perfect knowledge base for the qualification of your employees.’